Essens

ESSENS Return policy

30 DAYS MONEY BACK GUARANTEE

• 100% money back guarantee applies to all ESSENS products that do not suit the user in any way
• Products can be returned without any reason given
• Products must be returned within 30 days of purchase
• Within the guarantee, only individual products can be returned, not the entire order
• The guarantee can be applied personally at the ESSENS branch or by sending the product to the address stated below,
cash on delivery parcels will not be accepted
• A copy of the invoice must be provided along with a cover letter indicating the type of guarantee on the basis of which
you are returning the product
• Products purchased within a set must be returned as a complete set
• The guarantee does not apply to products bought within a promotion
• A credit note will be issued for the returned product, the shipping costs will not be reimbursed
• A corresponding financial value of the returned product will be paid back by bank transfer
• The points will be deducted at 100% of the point value of the returned product on the date of the credit note being
issued
• Each case will be handled individually, and in case of obvious or repeated abuse, misuse or suspected cheat, the
guarantee may be rejected

90 DAYS MONEY BACK GUARANTEE

• 100 % money back guarantee applies to all un-used ESSENS products
• Products can be returned without any reason given
• Products must be returned within 90 days of purchase
• Within the guarantee, only individual products can be returned, not the entire order
• Products must be in the original undamaged packaging and without any signs of usage
• The guarantee can be applied personally at the ESSENS branch or by sending the product to the address stated below,
cash on delivery parcels will not be accepted
• A copy of the invoice must be provided along with a cover letter indicating the type of guarantee on the basis of which
you are returning the product
• Products purchased within a set must be returned as a set as well
• The guarantee does not apply to products bought within a promotion
• A credit note will be issued for the returned product, the shipping costs will not be reimbursed
• A corresponding financial value of the returned product will be paid back by bank transfer
• The points will be deducted at 100% of the point value of the returned product on the date of the credit note being
issued
• Each case will be handled individually, and in case of obvious or repeated abuse, misuse or suspected cheat, the
guarantee may be rejected

CLAIM IN THE STATUTORY WARRANTY PERIOD

• ESSENS Club member is entitled to exercise the right of defect, which occurs on ESSENS products in a period of 24
months. If the product, on its packaging, in the product attached leaflet, indicates the period for which the product can
be used, ESSENS Club member shall have rights for such product for the same period of time as in the case of quality
warranty according to the Consumer rights act 2015
• The warranty begins on the day following the takeover of the goods
• The claim can be applied personally at the ESSENS branch or by sending the product to the address stated below, cash
on delivery parcels will not be accepted
• A copy of the invoice must be provided along with a cover letter indicating a short and clear description of the defect
• Claims are handled without undue delay; the legal deadline is 30 calendar days for the settlement of the claim
• If the end of the claim period falls on a non-working day, the end of the claim is carried over to the following working day
• The claim period is counted from the day following the takeover of the claimed products
• After the delivery of the product, a claim protocol is written, the buyer is informed of the result of the claim in writing
• In the case of an accepted claim, the member is entitled to a refund of the costs associated with the claim

INCOMPLETE CONTENT AFTER TAKEOVER OF THE PARCEL

• If the parcel does not contain all the products stated on the invoice, which is always a part of the parcel, it is necessary,
immediately after such fact is discovered (max. 5 days upon takeover), to send an e-mail to info@essens.co.uk with
following the information stated: short and clear description of the missing products, actual weight of the parcel, photo
documentation of the whole package and a copy of the invoice
• ESSENS UK will check the camera records from the process of the expedition; if the weight of the parcel upon delivery
does not match the weight of the parcel before expedition, a reclamation process shall be initiated with the delivering
company
• Any claim made regarding loss or parcel/ damage to the parcel must be made immediately in writing to ESSENS UK who
will begin the claims process on your behalf with DPD. This process from the date of the claim being made can take up to
30 days, however in certain circumstances as this is dealt with by a third party (DPD) we can not guarantee that all claims
made will be settled within this timeframe.
• If a theft of the products while delivering is proven, the missing products shall be sent again

WARRANTY RIGHTS

• Removable defect – the right for free defect removal, the right to exchange defective goods or defective parts, if such a
procedure is not possible, the right to return the goods
• An irremovable defect impeding proper use proper use – the right to exchange or return defective goods
• Removable defect occurring in multiple or repeated cases and impeding proper use – right to exchange or return
defective goods

CONTACT FOR CLAIMS
hellen.essens@gmail.com